[Hiring] Patient Outreach Representative — Outbound Appointment Scheduling @HelpSquad, LLC

Role Description

This is a remote position.

Patient Outreach Representative — Outbound Appointment Scheduling (Healthcare)

• Type: Full-time
• Term: September 4th through November 13th, 2026, approximately 11 weeks
• Location: Remote
• Schedule: Full-time, 8 hours + per day, 5 days per week, on U.S. Central Time
• Openings: 14 Outbound Representatives

We are building a dedicated outbound calling team for a U.S. healthcare client running a patient wellness-visit scheduling campaign. You will call the practice’s own established patients, on the practice’s behalf, to schedule their Annual Wellness Visits. This is warm outreach, not cold sales. Patients recognize the practice, and the call is a courtesy on their own physician’s behalf. There is no hard selling.

You will work entirely inside the client’s own systems through a secure virtual desktop. Nothing is stored on your machine. This is a defined-length campaign with a hard end date, not an open-ended position. Strong performers are prioritized for future HelpSquad engagements.

What you will do:

• Place outbound calls to patients from a client-provided call list, using the client’s cloud phone system (no auto / predictive dialer at this time)
• Follow the client’s approved script, scheduling rules, and call-handling procedures
• Book appointments directly into the client’s electronic health record and scheduling system
• Document the outcome of every call accurately in the client’s system
• Handle common objections and reschedule requests professionally
• Escalate anything outside the script to your Team Lead
• Meet daily activity and quality expectations set with your Team Lead

What you will not do:

• Give any medical, clinical, or insurance advice
• Answer questions about a patient’s condition, medications, or test results
• Discuss anything beyond scheduling. Those calls get transferred, every time. This is a firm rule, not a guideline.

Qualifications

• This is a fully dedicated role which requires 100% of your attention during the shift
• 1+ years in outbound calling, appointment setting, patient access, or contact center work
• Clear, neutral, easily understood spoken English and a warm, patient telephone manner
• Comfort speaking with US-based adults, including older patients who are hard of hearing, confused about why you are calling, or slow to respond
• Accurate data entry while holding a live conversation
• Ability to follow a script and a compliance boundary precisely, without improvising
• Availability for the full campaign term with no planned absences
• Willingness to complete HIPAA privacy and security training and a background check before starting

Requirements

• Prior U.S. healthcare experience: medical office, patient access, scheduling, or medical answering service (strongly preferred)
• Familiarity with a cloud EHR such as athenahealth, or with a cloud phone platform such as Dialpad (strongly preferred)
• Experience with Medicare wellness visit or preventive-care outreach (strongly preferred)
• High-volume manual dialing experience, 100+ dials per day (strongly preferred)

Benefits

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise
• Direct client training provided — you are never thrown in blind
• Dedicated Account Manager as your point of contact
• Stable, long-term placement with a growing U.S.-based company
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths — you always know who to go to
• 100% remote — work from home
• U.S.-based company with structured operations
• Supportive team culture across all accounts
• Build your U.S. industry experience
• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance
• Strengthen your resume with verified, legitimate U.S. client experience
• Tenure recognition for long-term team members
• We value loyalty and recognize those who grow with us