[Hiring] Patient Outreach Representative @Envision Radiology Careers

Role Description

Envision Radiology is adding a Full Time Remote Patient Outreach Representative to our team! Applicants must be able to attend in-person training at our center in North Arlington. The next training class begins June 1st, 2026 | Position Pay Range $15.60 - $18.80. This position requires attendance of a mandatory training at our North Arlington training location - 801 Road to Six Flags West. Initial 30 Days Schedule; Monday-Friday 9:00AM-5:30PM CST. Permanent schedule will be assigned based on staffing needs and region; between operating hours of 7:00AM-6:30PM CST.

The Patient Outreach Representative (POR) is the first to interact with patients creating a friendly, caring culture with exceptional service. They operate in a high volume, contact center environment to reach unscheduled patients to get them scheduled. The POR is a key contributor to the company’s scheduling optimization efforts and at times may facilitate communication between the imaging centers and patients. Supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis.

Qualifications

• Three plus years’ experience in customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-paced team environment
• Ability to continuously “exceed” company and customer expectations
• Strong communication skills & professional demeanor
• Minimum of High School diploma or equivalent (GED)

Requirements

• Ensures all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements.
• Works through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients.
• Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, physicians and co-workers.
• Conducts minimum required pre-registration and clinical screening.
• Communicates to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.
• Triages and transfers calls, as needed.
• Other duties as assigned.

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

Company Description

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.