[Hiring] Patient Onboarding Coordinator, Specialty @The Cigna Group

Role Description

The job profile for this position is Intake Care Associate Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Patient Onboarding Coordinator, Specialty (Intake Care Associate Analyst)

Support the clinical management and order setup of specialty pharmacy patients under the supervision of a licensed pharmacist. Ensure accurate coordination of patient deliveries and provide exceptional customer service.

Hours: Monday- Friday, rotating shift between 8am-5:30pm EST

Key Responsibilities:

• Communicate with patients, caregivers, and medical staff to coordinate home and office deliveries.
• Handle inbound/outbound calls and follow-up as directed by a pharmacist.
• Assist with onboarding new specialty patients and maintain accurate patient records.
• Complete patient assessments and medication delivery setup under pharmacist supervision.
• Provide copay information, process payments, and ensure compliance with accreditation standards.
• Document all interactions accurately and maintain confidentiality.
• Meet quality and productivity standards while delivering excellent service.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, and able to manage time effectively.
• Works well independently and in a team environment.
• Maintains professionalism and confidentiality.
• Proficient in Microsoft Office Suite.

Requirements

• High School diploma or GED.
• At least 1 year related customer service experience within a healthcare environment.
• Pharmacy Technician certification preferred.
• Prior specialty healthcare experience desired.

Benefits

• Comprehensive range of benefits focusing on whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.