[Hiring] Patient Intake Advocate @Claritev

Role Description

This role is responsible for addressing member, client, and provider inquiries (balance bills and appeals) with an emphasis on educating members of the Patient Advocacy Center process. As a Patient Intake Advocate, you will be responsible for matching the daily volume of incoming client claims to the correct provider using an in-house web-based application. This position may be located anywhere in the Eastern, Central, Mountain, or Pacific time zones. Work schedules are as follows:

• 8:00 am to 5:00 pm PT
• 9:00 am to 6:00 pm MT
• 10:00 am to 7:00 pm CT
• 11:00 am to 8:00 pm ET

Qualifications

• Minimum High School Diploma and one (1) year relevant experience.
• Experience in a medical healthcare claims role dealing with facilities, providers, and members.
• Background in healthcare claims management and the ability to interpret benefit plans/Explanation of Benefits.
• Proactive, self-starter.
• Ability to manage high call volume.
• Experienced and highly skilled in working with phone inquiries.
• Possesses exceptional multi-tasking and strong communication skills, both oral and written.
• A high level of professionalism, organization, and flexibility.
• Excellent organizational skills demonstrating strong attention to detail.
• PC literate, including Microsoft Office products and web-based applications.
• Required licensures, professional certifications, and/or Board certifications as applicable.
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone.
• Regular, timely attendance.

Requirements

• Demonstrate commitment to the Company's core values.
• Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Benefits

• Medical, dental, and vision coverage with low deductible & copay.
• Life insurance.
• Short and long-term disability.
• Paid Parental Leave.
• 401(k) + match.
• Employee Stock Purchase Plan.
• Generous Paid Time Off – accrued based on years of service.
• 10 paid company holidays.
• Tuition reimbursement.
• Flexible Spending Account.
• Employee Assistance Program.
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.