[Hiring] Patient Financial Services Representative I @Essentia Health

Role Description

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance, and other billing-related issues to resolve outstanding patient accounts.

• Provides financial assistance via face-to-face communication and over the telephone using automated phone technology.
• Performs routine account analysis to evaluate, develop, and implement action plans with patients to resolve financial responsibilities.
• Requires follow-up with delinquent accounts and payment plans.
• Handles collection of patient accounts, including telephone contact or follow-up on collections with letters.
• May handle incoming patient mail with the potential to respond to inquiries via written communication.
• Experience with handling cash payments, self-pay collections, and exceptional customer service skills are required.
• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Qualifications

• Experience preferred in customer service, call center, and/or collections.

Requirements

• No educational requirement.
• No certification/licensure required.

Benefits

• Comprehensive benefits including medical, dental, vision, life, and disability insurance.
• Supplemental options to fit your needs.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling and generous time off.
• Wellness resources focused on physical, mental, and emotional health.
• Benefit eligibility may vary.

Compensation Range

$18.71 - $28.07