[Hiring] PATIENT FINANCIAL SERVICE REPRESENTATIVE @Gastro Care Partners

Role Description

Gastro Care Partners is seeking a Patient Financial Services Representative to join our team in a fully remote, full-time role. This position serves as a key point of contact for patients and insurance companies and is ideal for someone who is comfortable working in a high-volume, phone-based environment, as the role involves being on the phone the majority of the day.

The Patient Financial Services Representative is responsible for delivering excellent customer service by:

• Answering patient and payer inquiries
• Resolving billing and account-related issues
• Processing payments
• Supporting a positive financial experience for our patients

This role requires strong communication skills, attention to detail, and the ability to navigate patient billing and insurance questions with professionalism and empathy.

Qualifications

• High school diploma or GED required
• Prior experience in patient financial services, medical billing, revenue cycle, healthcare customer service, a medical office, call center, or a related healthcare setting preferred
• Strong knowledge of insurance terminology, billing procedures, insurance verification, claims, patient balances, and payment collection processes preferred
• Knowledge of medical terminology and HIPAA regulations preferred
• Comfortable working in a phone-intensive environment, with the majority of the workday spent assisting patients and insurance companies by phone
• Excellent verbal and written communication skills, with the ability to explain billing and payment information clearly and professionally
• Strong customer service, interpersonal, and problem-solving skills
• Proficiency in EMR/EHR systems and Microsoft Office Suite
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Detail-oriented and dependable, with strong documentation and follow-up skills
• Commitment to professionalism, confidentiality, and patient-centered service

Requirements

• Full-time
• Monday through Friday
• No nights or weekends
• Paid holidays

Benefits

• Competitive market pay: $18.00–$22.00 per hour, depending on experience
• Health, dental, and vision insurance
• Generous 401(k) match up to 5%
• Paid time off and paid holidays
• Retirement plan options
• And more