[Hiring] Patient Financial Representative @Professional Credit Service

Role Description

As a Patient Advocate, you have an opportunity to join our dynamic team, utilize cutting edge technologies, provide empathetic and caring customer service to patients, helping not just communities at large but also the health systems we all rely on— and you’ll do it all while earning certification as a revenue cycle healthcare professional!

What Will You Be Doing as a Patient Advocate?

• Set up acceptable payment arrangements on current self-pay balances.
• Handle inbound and outbound calls, data entry, and update account information.
• Help patients by answering basic medical billing and insurance questions.
• Follow up on outstanding insurance claims by utilizing various insurance websites.
• Learn and utilize several healthcare database programs.
• Focus on problem resolution.
• Use strong analytical skills and ability to multi-task and manage a high volume of calls.
• Exercise excellent communication skills with a professional speaking voice.

Qualifications

• Minimum of 1-year medical billing experience, working in Epic, NextGen, or IDX.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• Your desktop work surface must have room for 2 PC monitors.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPI’s.
• Have the desire to make a difference and help others.

Requirements

• Position is Full-Time, 40 hours per week, working Monday – Friday, hours are between 8:00 am – 5:30 pm CST.
• On the job training, in a fast-paced, patient-focused environment.

Benefits

• A stable organization offering an exciting yet challenging employment opportunity.
• Growth potential, both personally and professionally.
• HFMA CRCR certification in the medical industry.
• Great benefits (health, dental & vision insurance) the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment).
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community.
• Compensation begins at $17.00-$19.00 per hour, depending on experience, plus monthly bonuses.