[Hiring] Patient Financial Clearance Customer Service Representative @Mosaic Life Care

Role Description

The Representative Patient Financial Clearance Customer Service is responsible for inbound/outbound calls and/or written inquiries from patients, attorneys, insurance companies, and vendors with questions, issues, and concerns related to hospital and physician office visits. The Representative will provide excellent support and ensure our commitment to the values of Mosaic Life Care. The daily functions will include but are not limited to:

• Processing and inputting patient data
• Fulfilling document requests
• Maintaining performance and quality standards
• Ensuring compliance with confidential data
• Staying abreast of changing policies and/or procedures related to Mosaic Life Care policies
• Working under direction from Customer Service Manager
• Escalating issues to team lead or functional caregivers as appropriate

Responsibilities

• Remote States: Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time.
• Takes inbound calls from patients, attorneys, insurance companies, and vendors.
• Makes outbound follow-up calls and outbound calls to assist in resolution of accounts.
• Responds to written inquiries from patients, attorneys, insurance companies, and vendors.
• Assists with account resolution by discussing payment and financial assistance options.
• Processes and inputs patient data and fulfills document requests.
• Maintains performance and quality standards which includes aiding in the prevention of abandoned calls.
• Ensures compliance with confidential data, including HIPAA compliance.
• De-escalates patient complaints related to current or past due services and/or balances.
• Researches the patient accounting system to assist the patient with any questions related to previous visits.
• Other duties as assigned.

Qualifications

• H.S. Diploma - Required
• Associate's Degree - Preferred
• 1 Year - Experience with Customer Service - Required
• 1 Year - Experience with Health Care office - Preferred

Requirements

• Upon Hire

Skills and Abilities

• Communicates clearly and concisely; good hand-eye coordination
• Excellent oral and written communication skills
• Maintains good rapport and professional relationships with caregivers
• Demonstrates excellent customer service skills by maintaining friendly, courteous, and helpful behaviors
• Ability to operate equipment on a continuous/repetitious basis such as computer, telephone, fax, and copier
• Multi-skilled responsibilities require sitting, walking, and standing
• Ability to analyze and interpret data
• Excellent short-term and long-term memory
• Ability to perform multiple tasks and follow system policies and procedures
• Visually assess paper and electronic data, hear telephone and converse
• Demonstrated self-starter
• Ability to quickly assess and respond appropriately to emergency situations
• Ability to comprehend medical terms
• Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles
• Knowledge and experience with a variety of information systems and Internet usage; experience with spreadsheet and word processing software
• Ability to work independently and manage individual workload to meet productivity standards along with a varied schedule, which includes weekend and evening coverage

Benefits

• Mosaic has a wide array of benefits to meet each employee’s individual needs
• Concierge services
• Employee lounge
• Wellness programs
• Free covered parking
• Free on-site and virtual health clinics
• Compensation and recognition that make us the employer of choice for employees at any stage of their journey