[Hiring] Patient Financial Advocate @Intermountain Health

Role Description

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/underinsured patients by determining medical assistance eligibility for patients in various settings, including clinic, hospital outpatient/inpatient, emergency, and call center environments. Patient Financial Advocates assist patients with submitting and/or processing documentation to complete applications for various medical assistance programs, such as:

• State/Federal public benefits
• ACA insurance availability
• Internal/external financial assistance programs

A Patient Financial Advocate will provide general insurance education, price quotes to potential patients, and assist with payments and payment arrangements.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers whose assigned Intermountain facility or service area is not based in Colorado.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Qualifications

• Demonstrated experience in healthcare revenue cycle, patient access, or other customer service role.
• Demonstrates knowledge of the Affordable Care Act, insurance billing, medical terminology, and reimbursement practices.
• Demonstrated proficiency in interpreting insurance Explanation of Benefits.
• Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet, and email.
• Demonstrates excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.

Requirements

• High School Diploma or GED (Preferred).
• Experience in financial counseling, insurance verification, or collections (Preferred).
• Experience with Epic (Preferred).

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
• Focus on mind, body, and spirit well-being.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require verbal communication and the ability to hear and understand spoken information quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy, including frequent computer use.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing, and reading signs, traffic signals, and other vehicles.
• Ability to maintain confidentiality and comply with HIPAA and other regulations.
• Ability to demonstrate compassion, empathy, and respect for patients and their families.

Location

• Peaks Regional Office
• Broomfield, Colorado

Scheduled Weekly Hours

40

Compensation

The hourly range for this position is listed below. Actual hourly rate dependent upon experience: $19.97 - $30.21.

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore, to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.