[Hiring] Patient Experience Customer Service Representative @Lumexa Imaging

Role Description

We’re seeking customer service professionals to answer incoming calls from patients and insurance companies. In this position, the goal is to resolve the caller’s issues/concerns with one call.

• Handle high volume of inbound calls from patients and insurance companies.
• Provide patients with accurate information regarding their account status, insurance processing, denials or other questions regarding their bill/account.
• Follow all applicable SOPs while providing excellent customer service.
• Maintain productivity goals and meet deadlines set by the Customer Service Manager.

Qualifications

• Telephone customer service experience.
• Computer literate with the ability to work between multiple computer systems.
• Excellent verbal and written customer service skills.
• Strong attention to detail.
• Ability to multi-task.
• Good judgement and decision-making skills.
• Ability to work both independently and in a team environment.

Requirements

• Call center and/or prior medical billing accounts receivable experience and/or medical terminology experience.
• Basic understanding of how insurance processes medical claims.
• High School diploma or equivalent education/experience.

Benefits

• Competitive wage.
• Comprehensive benefits program including:
• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Telehealth
• Life Insurance
• Disability
• Employee Assistance Program
• 401k Retirement Savings