[Hiring] Patient Enrollment & Technical Support Specialist @Nexthire

Role Description

We are looking for a Patient Enrollment & Technical Support Specialist to join our growing team. In this role, you will be the first point of contact for patients enrolling in our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. You will:

• Guide patients through enrollment
• Educate them on program benefits
• Assist with device setup
• Troubleshoot technical issues
• Ensure a seamless experience throughout their care journey

The ideal candidate has excellent communication skills, enjoys helping people, is comfortable providing technical support over the phone, and thrives in a fast-paced customer-focused environment. Spanish language proficiency is highly preferred.

Qualifications

• Minimum 1 year of experience in:
  • Customer Service
  • Call Center Support
  • Technical Support
  • Healthcare Support
  • Patient Enrollment
• Excellent verbal and written communication skills in English
• Spanish communication skills (preferred)
• Strong phone etiquette and interpersonal communication
• Comfortable providing technical troubleshooting over the phone
• Strong documentation and organizational skills
• Proficiency with:
  • Google Workspace
  • Microsoft Office
  • Web-based applications
• Ability to multitask and work efficiently in a fast-paced environment

Requirements

• Experience in the healthcare industry (preferred)
• Knowledge of:
  • Remote Patient Monitoring (RPM)
  • Chronic Care Management (CCM)
  • Telehealth
  • Care Management
• Experience supporting medical devices or healthcare technology (preferred)
• Familiarity with:
  • CRM platforms
  • Electronic Health Records (EHR)
  • Patient Engagement Platforms
• Bilingual (English & Spanish) proficiency (preferred)

Company Description

CIPRA is a healthcare technology company specializing in Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and AI-powered patient engagement. We partner with healthcare providers to improve patient outcomes by combining innovative technology, clinical support, and personalized care coordination. Our mission is to simplify chronic disease management while delivering exceptional patient experiences through compassionate support and advanced healthcare technology.