[Hiring] Patient Enrollment Specialist @Nexthire

Role Description

Cipra.AI is hiring a Patient Enrollment Specialist to onboard U.S.-based patients into Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. This is a voice-based role requiring excellent English communication and patient handling skills.

Key Responsibilities

• Make outbound calls to enroll patients into RPM/CCM programs
• Explain services and obtain patient consent
• Assist with device setup (BP monitors, etc.)
• Handle patient queries via calls & email (24-hour SLA)
• Maintain accurate documentation in CRM systems
• Troubleshoot basic device/connectivity issues
• Escalate clinical or technical concerns

Qualifications

• 1–3+ years in U.S. healthcare call center / patient support / customer service
• Fluent English with neutral accent (U.S. communication)
• Experience in outbound calling
• Comfortable with CRM tools, Google Suite, and multitasking
• Reliable internet & dedicated workspace

Requirements

• Experience in RPM / CCM / Telehealth
• Basic medical terminology knowledge
• Device onboarding / tech support experience
• Experience working with U.S. clients

Key Skills

• Patient Communication
• U.S. Healthcare Process
• Outbound Calling
• Customer Support
• CRM Tools

Company Description

For more information, visit the company's website: Cipra.AI