[Hiring] Patient Engagement Manager @Ultragenyx Pharmaceutical

Role Description

The Patient Engagement Manager is responsible for listening to and counseling patients and medical professionals, interpreting their specific needs and providing friendly, professional, and well-informed answers to their questions. This position will work with patients, physician offices, partners, and insurance companies to case manage all steps required to gain access to therapy.

Work Model: Remote - Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed.

Responsibilities:

• Works closely with patient/family to case manage all steps required to gain access to therapy.
• Educate patient/family on reimbursement options.
• Acts as a liaison with medical offices.
• Work with Specialty Pharmacy and insurance companies to obtain reimbursement requirements information.
• Perform benefit investigations with insurance companies as required.
• Responsible for maintaining case history for all assigned patients in the CRM system.
• Provide back-up coverage for other Patient Engagement Managers (PEMs).
• Travel to required meetings and medical offices as necessary.

Qualifications

• 5 years of prior case management experience preferred.
• Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals preferred.
• BA/BS in the life sciences or communications preferred.
• Ability to maintain composure and remain professional during difficult patient or medical calls.
• Individual must possess and portray strong emotional resilience.
• Ability to multitask, problem-solve, and work independently.
• Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills.
• Ability to handle sensitive information.

Requirements

• Ability to travel 20%.
• Ability to problem-solve complex reimbursement scenarios and recommend solutions.

Benefits

• Generous vacation time and public holidays observed by the company.
• Volunteer days.
• Long term incentive and Employee stock purchase plans or equivalent offerings.
• Employee wellbeing benefits.
• Fitness reimbursement.
• Tuition sponsoring.
• Professional development plans.
• Benefits vary by region and country.