[Hiring] Patient Coordinator @Natera

Role Description

The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include:

• Collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs.
• Working with assigned Nurse Coordinator to maintain & support existing customers.
• Assessing the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Maintaining and supporting a service-oriented relationship with patients.
• Ensuring all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Helping manage business system tools (e.g. QlikView, Salesforce).
• Identifying, nurturing, and growing patient relationships to influence and schedule ongoing testing.
• Performing other duties as assigned.

This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements.

Qualifications

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
• Minimum of 2 years of sales experience.
• Background in medical or biological sciences preferred.

Requirements

• Outgoing personality with excellent oral & presentation skills.
• Ability to think strategically as well as execute tactically.
• Emphasis on competitive analysis and team-first attitude.
• Ability to relate and educate our technology to potential patients.
• Strong quantitative and MS Excel skills.
• Self-motivation, with the desire and capacity to work both independently and collaboratively.
• Must act with a sense of urgency.
• Excellent organizational and communication skills (written and verbal).

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families, in addition to fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.