[Hiring] Patient Concierge Agent @VirtuHire

Role Description

A rapidly growing patient acquisition and healthcare marketing business is seeking Patient Concierge Agents to join its remote team. The company partners with specialty surgical practices and helps convert inbound patient enquiries into booked consultations through exceptional patient communication and follow-up.

Operating across multiple healthcare sectors, including:

• Bariatric surgery
• LASIK
• Ophthalmology
• Cataract services

The business delivers a high-touch patient experience by:

• Responding quickly to enquiries
• Nurturing leads through the decision-making process
• Scheduling consultations directly with medical specialists

As the company expands its presence within the Australian market, it is looking for reliable, customer-focused professionals who can provide outstanding service and support to prospective patients.

Qualifications

• Excellent spoken and written English
• Outstanding telephone manner with a warm, friendly, and professional communication style
• Proven reliability, strong attendance, and excellent time management
• Ability to work independently with minimal supervision
• Strong customer service orientation
• Comfortable speaking with patients regarding healthcare and surgical services
• Reliable high-speed internet connection and dedicated home office setup
• Strong organisational and follow-up skills

Requirements

• Previous experience in appointment setting (advantageous)
• Experience in customer service or customer experience roles (advantageous)
• Inbound sales experience (advantageous)
• Call centre experience (advantageous)
• Patient coordination or healthcare administration experience (advantageous)
• Experience working with Australian, UK, or US customers (advantageous)
• Experience working remotely (advantageous)

Benefits

• Competitive salary based on experience and suitability
• Performance-based bonus opportunities
• Long-term remote opportunity within a growing international business
• Ongoing training and support provided

Application Requirements

• Updated CV
• Introduction video outlining your background and communication style
• Confirmation of remote working setup and internet reliability
• Details of relevant customer service, appointment-setting, or patient-facing experience
• Notice period and availability to start