[Hiring] Patient Care Coordinator I @VXI Global Solutions

Role Description

We’re looking for a compassionate and detail-oriented Patient Care Coordinator I to support a leading Patient Assistance Program. In this remote role, you’ll connect with patients and healthcare providers, guiding them through the application process, addressing inquiries, and ensuring seamless support. With our cutting-edge tools, you’ll play a vital role in delivering the highest level of service while fostering trust and collaboration.

What You’ll Do

• Primary Point of Contact: Act as the main liaison for patients and healthcare providers, providing clear guidance with applications, status updates, and inquiries.
• Service Excellence: Resolve inquiries quickly and professionally while ensuring compliance with program guidelines.
• Documentation: Accurately document all interactions, escalating issues like adverse drug events, complaints, or shipping errors as necessary.
• Compliance & Reporting: Proactively identify and report potential adverse events to maintain FDA compliance.
• Performance Goals: Consistently meet or exceed performance targets, ensuring high levels of quality and accuracy.
• Training & Development: Complete required training to stay up-to-date with program knowledge and continually develop your professional skills.

Qualifications

• High School Diploma or GED (Associate/Bachelor’s degree preferred).
• Previous experience in a call center, healthcare setting, insurance provider, or pharmacy is a plus.
• Familiarity with healthcare programs, billing, benefits investigation, prior authorizations, Medicare/Medicaid, and private payers.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and CRM systems.
• Strong communication skills (both verbal and written), multitasking, organizational skills, problem-solving abilities, and attention to detail.

Requirements

• Ability to empathize with patients, particularly when dealing with sensitive health-related matters.
• Exceptional communication skills to articulate information clearly and professionally.
• Strong critical thinking to resolve issues such as delivery delays or misfired medical devices.
• Consistent attendance and professionalism are essential in ensuring patients receive timely assistance.
• Comfortable navigating technology, learning new systems quickly, and adapting to changes in a fast-paced environment.
• A genuine passion for providing excellent customer service and helping patients with their healthcare needs.

Success Factors for Working from Home

• Private Workspace: A quiet, dedicated workspace with no distractions.
• Ergonomics: A comfortable desk setup with all necessary equipment.
• Internet: A reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed.
• Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely.
• Communication: Strong verbal and written communication skills, especially in virtual settings.
• Adaptability: The ability to quickly adjust to new processes, tools, and technologies.

Benefits

• Compensation: $15.00/hour with a full-time, 40-hour workweek.
• 100% paid training to set you up for success.
• Optional medical, dental, vision, and life insurance (available after the first full calendar month).
• Generous referral program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Discounted T-Mobile family cell phone plan: $25/month per line (up to 5 lines).
• Work-from-home convenience: Save time, money, and reduce your environmental footprint.
• Growth Opportunities: At VXI, career advancement and professional development are at the heart of our culture.

Why VXI Global Solutions?

Joining VXI means becoming part of a team that values empathy, collaboration, and innovation. You’ll have the chance to make a real difference in patients' lives—all while enjoying the benefits of a supportive, growth-oriented remote work environment.