[Hiring] Patient Care Coordinator I @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This is a remote role candidates can live anywhere in the United States. Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.

Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.

As a Patient Care Rep you will:

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Process prescription changes.
• Triaging calls to various departments.
• Verifying patient demographics and insurance information to ensure accurate shipment.

This is a full-time benefited position and it is NOT through an agency. Typical hours for this role are Monday- Friday. Hours available are: 8:30am-5:00pm CST.

Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining the referral process and answering questions from patients and caregivers on their admissions status.

Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is a uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Qualifications

• Minimum one year experience in customer service or call center environment.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
• Healthcare experience preferred.

Requirements

• Home infusion or durable medical equipment (DME) experience preferred.
• Call center experience preferred.
• Experience working in a healthcare environment preferred.

Education

• High School diploma or GED.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $17.00 - $25.65. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Company Description

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/29/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.