[Hiring] Patient Care Coordinator @IVY FERTILITY

Role Description

This Patient Care Coordinator (PCC) position is fully remote, allowing you to work from your own private, HIPAA-compliant workspace free from noise and distractions. The role is full-time, non-exempt, with scheduled hours Monday–Friday from 9 AM to 5:30 PM Pacific Time and occasional weekend coverage. Please note, training schedule may vary.

• Manage multiple phone lines remotely; triage calls; schedule appointments; take messages; perform new patient intake, follow-up, and reminder calls
• Register new patients, accurately collect and enter demographic, financial, insurance, and clinical data in a secure remote environment
• Schedule and coordinate all patient appointments and procedures in eIVF
• Assist patients remotely with navigating and troubleshooting the Patient Portal and Telemedicine consultations
• Maintain and coordinate providers’ schedules accurately
• Act as liaison between physicians, clinical teams, and other practices to facilitate information flow and expedite patient visits
• Work closely with billing to collect co-pays, appointment payments, and manage account balances
• Perform clerical duties such as chart preparation, scanning, faxing, and processing outgoing medical records requests
• Assist team members remotely with communication equipment issues such as voicemail setup and headset configuration
• Uphold patient confidentiality, demonstrate constructive communication, practice teamwork, and promptly escalate concerns to supervisors
• Perform other duties as assigned

Qualifications

• High school diploma required
• Minimum 1+ year reception or customer service experience in a similar remote or in-person role

Requirements

• High computer literacy, including Microsoft Office proficiency
• Ability to manage a high volume of phone calls and patient interactions professionally in a remote setting
• Strong organizational skills with ability to plan, prioritize, and complete delegated tasks efficiently
• Compassionate, caring approach when interacting with patients and colleagues
• Professional, pleasant demeanor in a fast-paced environment
• Must have a private, quiet, and HIPAA-compliant remote workspace

Benefits

• This position ranges from $17-25 an hour, dependent upon experience and location, along with comprehensive benefits.