[Hiring] Patient Care Coordinator @Compass Health Center

Role Description

We are seeking a Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great fit on our team.

What You'll Do:

• Answers incoming calls in a warm and welcoming manner.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
• Delivers high-quality remote support via EMR instant messaging, Teams, phone, and email, serving as one of the first responders to any inbound questions or requests from patients.
• Maintains patient charts according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issues receipts for outpatient psychiatry and/or therapist appointments rendered.
• Engages - and escalates to IT as needed - with patients as the first line of troubleshooting for technology issues for Patient Portal Access, Encryption software, and other software as necessary for patient care.
• Performs other related duties as assigned.

Qualifications

• Associate’s Degree required, Bachelor’s Degree Preferred
• 2-3 years of customer service experience
• Prior experience working in partial hospitalization, intensive outpatient, inpatient hospital, residential or medical setting preferred
• Computer proficiency with the ability to learn and use multiple software
• Excellent written and verbal communication skills
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Conflict resolution and problem-solving skills
• Flexible Schedule - Able to work assigned schedule

Requirements

• Compensation: $19.50 — $21 USD

Benefits

• Comprehensive medical/dental/vision plans
• 401k program with company matching
• Generous PTO (including competitive parental leave after 1 year of employment)
• Continuous training through CEU seminars and volunteering opportunities

Company Description

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient-centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.