[Hiring] Patient Call Center Coordinator @OCLI Vision

Role Description

We’re looking for passionate and empathetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes:

• Gathering and documenting patient information and history
• Conducting routine and ancillary patient testing

You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders.

Qualifications

• Previous customer service experience
• Able to manage difficult or emotional customer situations
• Strong communication and customer service skills
• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
• Experience working with the public
• Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred

Requirements

• Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.)
• Data entry/typing & computerized scheduling systems (EMR/EHR)
• Prior inbound/outbound call center and telephone experience preferred

Benefits

• Medical, dental and vision coverage
• Matching 401K
• Generous PTO