[Hiring] Patient Billing Representative @Five Star Solutions

Role Description

Join us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Agents perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support. This is a remote position for those that reside in:

• AL
• GA
• ID
• IA
• IN
• KS
• LA
• MI
• MS
• NV
• NC
• ND
• OH
• OK
• PA
• SC
• SD
• TX
• TN
• UT
• VA
• WV
• WI
• WY

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transaction experience preferred.
• High school diploma or GED required; additional billing or healthcare education a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Requirements

• Strong verbal and written communication skills.
• Analytical problem-solving abilities and high attention to detail.
• Solid understanding of healthcare billing and insurance concepts.
• Ability to clearly explain complex billing information in patient-friendly language.
• Comfort working across multiple systems and tools simultaneously.
• Organized, self-motivated, and collaborative approach to work.

Benefits

• Starting pay - $14/hr plus shift differential (extra $1/hr nights & weekends).
• Working hours between - 8:00am-8:00pm (EST); Work Days - M-F.
• Paid Training - typically 2 weeks in length from 9:00am-6:00pm Mon-Fri (EST).
• Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days.