[Hiring] Patient Billing Associate @BillionToOne

Role Description

We are looking for a Patient Billing Associate to drive high impact initiatives that impact account growth, retention, and revenue through daily interactions with our customers. The Patient Billing Associate is on the front lines with our existing and potential customers, including clinics, medical staff, and patients. The ideal candidate for this role is a smart, ambitious, and talented individual who is extremely passionate about delivering strong results and a positive customer experience. The Patient Billing Associate is a remote position and reports to the Assoc. Director, Inside Sales.

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention.
• Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients.
• Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage.
• Keep precise and clear documentation of all communications and follow-up activities.
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns.
• Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement.
• Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved.
• Handle 20-30 inbound calls and 40-50 outbound calls per day.

Qualifications

• 2+ years of prior client-facing experience.
• Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred.
• Experience using Salesforce.
• Advanced organizational skills with the ability to handle multiple assignments.
• Fast learner with the ability to navigate complex workflows and technology.
• Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences.

Requirements

• Nice-to-Haves: Speaking fluently in Spanish.

Benefits

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients.
• Open, transparent culture that includes weekly Town Hall meetings.
• The ability to indirectly or directly change the lives of hundreds of thousand patients.
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%.
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%).
• Supplemental fertility benefits coverage.
• Retirement savings program including a 4% Company match.
• Increase paid time off with increased tenure.
• Latest and greatest hardware (laptop, lab equipment, facilities).
• Total compensation package of $115,300 per year (at plan), including a base pay rate of $53,592 per year.