[Hiring] Patient Assistance Advocate @American Oncology Network

Role Description

Will work with patients and clinics to provide financial assistance to make medications affordable for patients.

• KPA 1 – Patient Assistance:
  • Submit financial assistance applications for AON patients.
  • Follow up on submitted PAP requests for updates.
  • Assist patients with financial assistance through manufacturers and foundations.
  • Follow up with patients through the entire assistance process and submit renewals when indicated.
• KPA 2 – Customer Service:
  • Incoming and outgoing calls/emails to patients.
  • Routing of calls to appropriate staff.
  • Answering patient/clinic questions regarding delivery status, Rx updates, etc.
  • SP follow-up to assure orders are being processed efficiently.
  • Scheduling deliveries.
• KPA 3 – Backup to pharmacy staff:
  • Will monitor daily activities and provide backup support where needed, including PA, SP follow-ups, BV and claims adjudication as needed.
• KPA 4 – Education & Training:
  • Responsible for keeping up on all applicable training and education for maintenance of permit.
  • Providing PAP training to new hires when required.
  • Will follow up daily to see which grants/foundations have available funds.

Qualifications

• High school diploma, GED or equivalent education is required.
• Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required.

Requirements

• Core Capabilities:
  • Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
  • Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
  • Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
  • Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
  • Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
  • Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
• Certifications/Licenses:
  • Pharmacy technician registration with the Florida Dept of Health in good standing preferred.
  • Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
• Travel: <25%
• Standard Work Days/Hours: Monday to Friday 8:00-5:30 will vary based off respective time zone.