[Hiring] Patient Assessment and Navigation Professional @CenterWell

Role Description

The Patient Assessment and Navigation Professional oversees the enrollment, education, engagement, and activation duties for Humana's Primary Care Organization.

• Contributes to business strategy by understanding benefit offerings to ensure enrollment success
• Identifies member education opportunities to drive maximum utilization of available resources
• Directs patients on the use of available resources
• Makes decisions regarding own work approach/priorities and follows direction
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation
• Bilingual English/Spanish

Responsibilities:

• Collaborate with patients to identify health challenges and identify gaps in care
• Educate patients on benefit offerings, schedule first appointment visits and confirm contact information
• Follow up with patients to ensure satisfaction and success with elected benefits resulting in patient retention
• Other duties as assigned

Qualifications

• Customer service experience
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Possess a strong attention to detail, sound critical thinking and follow up skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Proficient in Microsoft Outlook, Word and Excel

Requirements

• Bachelor's degree in Business or related field or comparable experience and background (preferred)
• Prior experience in a Sales or Sales Support position (preferred)
• Understanding of value-based primary care and/or Medicare Advantage (preferred)
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred)

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Additional Information

• Self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps
• Employees who live and work from Home in specific states will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Occasional travel to Humana's offices for training or meetings may be required

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$48,900 - $66,200 per year

Application Deadline

03-15-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.