[Hiring] Patient Appointment Services Clerk @Federal Staffing Resources

Role Description

Federal Staffing Resources (FSR) is seeking a detail-oriented and service-driven Patient Appointment Services (PAS) Clerk to support the Puget Sound Military Appointing Center in Tacoma, WA. This is a civilian role within a centralized healthcare call center serving military beneficiaries and their families. You will play a vital role in helping patients access healthcare by managing appointments, verifying eligibility, and coordinating with Military Treatment Facilities (MTFs) in accordance with TRICARE access standards.

• Answer and manage inbound/outbound calls to schedule, reschedule, or cancel appointments in accordance with DHA policies.
• Verify patient eligibility through the DEERS system and update demographic information as needed.
• Assist with appointment coordination for both primary and specialty care referrals.
• Conduct outbound calls to facilitate timely appointment scheduling, preventive care reminders, and surgery coordination.
• Process secure message appointment requests and assist with drive-time mapping for specialty care.
• Adhere to access-to-care and drive-time standards to ensure timely service delivery.
• Mail appointment information to beneficiaries as required.
• Maintain compliance with HIPAA and other regulatory requirements.
• Employ customer service scripts and uphold a positive and professional demeanor in all patient interactions.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Word, Excel, Access, and similar applications.
• Strong verbal and written communication and customer service skills.
• Ability to identify problems and apply appropriate solutions.
• Must be eligible for a Common Access Card (CAC) and be able to obtain clearance for the worksite.
• Prior healthcare administrative experience preferred.

Requirements

• Must work remotely within the United States from an approved home address.
• Must be available and responsive during scheduled work hours.
• Dedicated, private workspace with a door required (no shared/common areas).
• Must use company-issued or approved secure equipment only.
• Required to have wired (Ethernet) internet connection.
• Minimum internet speeds: Download: 50 Mbps.

Benefits

• Hourly Pay: $19.00 – $22.00.
• Health & Welfare Fringe Benefit: $5.09 per hour.
• Paid Time Off: 10 days annually (based on 8-hour days).
• Paid Holidays: 11 days per year.
• Paid Sick Leave: Accrues at 2.154 hours per 80 hours worked.
• 401(k): Company-funded match and Safe Harbor.
• Medical, Dental, and Vision Plans Available.
• Life Insurance and Accidental Death Coverage.
• Short- and Long-Term Disability Plans.
• TRICARE Supplemental and Additional Benefit Plans.
• Employee Assistance Program.
• Pet Insurance Plans.
• Will Preparation Services.