[Hiring] Patient Appointment Coordinator @Heritage Health - Idaho

Role Description

Heritage Health is seeking a full-time (1.0 FTE) Patient Appointment Coordinator to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

• Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.
• Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.
• Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.
• Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.
• Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Qualifications

• High School Graduate or equivalent.
• Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required.
• Medical office experience preferred.
• One year of prior medical assistant experience is preferred.

Requirements

• Schedules patients’ appointments appropriately according to clinic protocols; handles majority of telephone requests for appointment in the medical department.
• Schedules appointment using current Practice Management System.
• Reviews appointment date, time, location, and provider name with patient for accuracy.
• Reviews list of materials for patient to bring to appointment when necessary (insurance cards, forms, etc.).
• Performs initial telephone screening of patients and directs urgent phone calls to triage nurse as needed per protocol.
• Calls patients to confirm next day’s appointments.
• Reschedules appointments as needed.
• Supports physician and other health-care provider requests.
• Attends staff meetings and training seminars as required.
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.
• Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time.
• Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization.
• Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match.
• Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.
• Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household.
• Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.

Company Description

Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.