[Hiring] Patient Appointment Coordinator @Heritage Health - Idaho

Role Description

Heritage Health is seeking a full-time (1.0 FTE) Patient Appointment Coordinator to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

• Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.
• Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.
• Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.
• Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.
• Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Serves as patients’ first telephone point of contact for making appointments with Heritage Health’s medical programs. Uses patient specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments. Requires discretion, courtesy, and the ability to direct the conversation to keep a busy multi-line telephone system moving.

Qualifications

• High School Graduate or equivalent.
• Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required.
• Medical office experience preferred.
• One year of prior medical assistant experience is preferred.

Requirements

• Schedules patients’ appointments appropriately according to clinic protocols; handles majority of telephone requests for appointment in the medical department.
• Schedules appointment using current Practice Management System.
• Reviews appointment date, time, location, and provider name with patient for accuracy.
• Reviews list of materials for patient to bring to appointment when necessary (insurance cards, forms, etc.).
• Performs initial telephone screening of patients and directs urgent phone calls to triage nurse as needed per protocol.
• Calls patients to confirm next day’s appointments.
• Reschedules appointments as needed.
• Supports physician and other health-care provider requests.
• Attends staff meetings and training seminars as required.
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.
• Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time.
• Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.
• Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute.
• Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.
• Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household.
• Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.

Working Conditions

• Work is normally performed in a typical interior, office work environment in an administrative building.
• Telecommuting or working remotely may be an option once productivity and quality requirements have been met.
• Work may be demanding and chaotic at times.
• May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements

• Prolonged periods of sitting and working on a computer.
• May lift up to 15 pounds at times.
• Must be able to access and navigate various departments of a given location.
• Must be able to complete tasks in a noisy or stressful environment.
• Must be able to adhere to process protocol.

Safety

Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested.