[Hiring] Patient and Provider Guide @Uptiv Health

Role Description

Our Full Time Patient and Provider Guide (PPG) will be part of our agile team, making the future of complex chronic care delivery the way it should be – human-centered and personalized. Our PPG is the heartbeat of the support team. In this key role you’ll showcase your passion for administrative details, customer service, and multitasking skills; all in support of patient care. You will report to the Senior Director of Operations. This role will be fully remote. Given that this is a remote role you must thrive in / have a strong background working remotely and engaging with colleagues via various technology platforms.

• Serve as the first point of contact via phone, email, text (via platform), answering inquiries from referring providers and patients in a timely, accurate, and warm manner
• Own patient scheduling and onboarding; to include initial scheduling and rescheduling
• Own all inbound / outbound patient and provider communications
• Meticulously document all patient and provider communications and action as appropriately

Qualifications

• 2+ years of clinical experience
• Patient phone support experience in either the payer, hospital system, digital health, clinic-based, or revenue cycle management working environments
• Strong customer service orientation, able to accurately relay detailed information to people of all backgrounds
• Detailed familiarity with injection and infusion therapy
• Strong understanding of clinical processes and protocols

Requirements

• Ability to navigate and notate key details in Electronic Health Record (EHR) systems
• Ability to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment
• A positive, upbeat team player
• Strong customer service skills and an empathetic disposition

Benefits

• Health, Dental and Vision insurance
• 401(k) Retirement Plan
• Paid Sick Leave and PTO