[Hiring] Patient Advocate, Level 1 @Anesthesia Dynamics

Role Description

Anesthesia Dynamics is a leading provider of anesthesia and revenue cycle management services for private anesthesia practices across the United States. We’re growing rapidly and looking for dedicated Patient Advocates to join our collaborative, fully remote team. We offer competitive pay and meaningful work that directly impacts patient satisfaction.

We are a professional, fast-paced, and customer-centric organization seeking full-time Patient Advocates to support our remote call center team. These positions require full-time, and focused availability during working hours in a distraction-free environment. Bilingual (Spanish) candidates are encouraged to apply.

The ideal candidate will be a quick learner who is comfortable managing a high volume of inbound and outbound calls, providing excellent customer service (even if the caller is expressing frustration in a heightened manner) and navigating multiple record keeping and payment systems. This role plays a vital part in ensuring a positive experience for our clients' patients by addressing billing-related questions and concerns with clarity, empathy, and accuracy.

Qualifications

• Minimum 2 years of professional experience, preferably in a healthcare or patient service setting.
• Experience with medical billing is strongly preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Bilingual in Spanish/English is a strong plus (pay differential offered).

Requirements

• Able to provide a quiet, distraction-free, and secure remote work environment with solid, reliable wired internet connectivity.
• Ability to multitask and manage high volumes of patient calls.
• Typing speed of 50+ WPM with 90% accuracy preferred.

Benefits

• Stable Work Schedule: Monday – Friday, 8:30 am – 5:30 pm OR 10:00 am to 7:00 pm (Eastern Time Zone)
• Expected Hours: 40 per week
• Health, dental, and vision insurance
• Company paid Life, LTD & STD coverage
• Paid time off (PTO) and paid company holidays
• 401(k) with company match
• Employee paid voluntary benefits available - Life, Accident, Critical Illness, Hospital Indemnity
• Flexible spending accounts (FSA & DCFSA) and health savings account (HSA)

How to Apply

If you’re passionate about helping patients and thrive in a fast-paced, remote work environment, we’d love to hear from you. Please submit your resume through our online application portal to be considered for this opportunity.