[Hiring] Patient Advocate @Cedar

Role Description

The Part-Time Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.

This is a part-time role, expected to work approximately 20 hours per week - 10 AM - 2 PM ET M-F. We expect this engagement will last 3-5 months, with the opportunity to extend.

Responsibilities

• Manage on average 60-80 incoming and outgoing patient calls daily regarding medical bills
• Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
• Run and follow through on escalations to the healthcare provider
• Lead the payment posting process and follow up on defaulted payments
• Appropriately follow up with insurance and other third parties
• Meet assigned team and individual metrics related to satisfaction and collections performance

Qualifications

• 2-3 years of customer service experience via phone or call center
• 1-2 years of medical billing, insurance or related healthcare experience
• Ability to work part-time; approximately 20 hours weekly
• Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
• Proficiency in Google Suite
• Ability to toggle between multiple systems and efficient typing skills
• Excellent verbal and written communication skills
• Self-motivated individual with exceptional attention to detail
• Ability to show empathy and passion for outstanding customer service
• Excellent problem solving and critical thinking skills
• Open to ambiguity and ever changing environment
• Willingness to be flexible with their schedule from time to time
• This is a fully remote position, and as a result will require access to a nice private space.

Requirements

• Hourly Rate Range in CA, NY, NJ, CT: $22.64
• Hourly Rate Range NOT in CA, NY, NJ, CT: $19.47

Benefits

• A chance to improve the U.S. healthcare system at a high-growth company
• Flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days
• 16 weeks paid parental leave with health benefits for all parents
• Diversity initiatives that encourage Cedarians to bring their whole selves to work
• Competitive pay, equity (for qualifying roles), and health benefits
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources