[Hiring] Patient Account Specialist @UT Southwestern Medical Center

Role Description

The Revenue Cycle Department is looking for a Customer Account Analyst I to join the team. Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence.

What you'll do:

• Participate in a comprehensive 12-week training program designed to set you up for success.
• Utilize our cutting-edge knowledge-based software to quickly access documents and adapt to training in real time.
• Deliver a world-class patient experience by handling billing inquiries with professionalism and care.
• Update patient demographics accurately and efficiently.
• Resolve billing concerns and provide clear, empathetic support to patients.
• Navigate challenging conversations with patience and professionalism.
• Collaborate with a team of Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.

Shift: 8am-5pm, non-negotiable

Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.

Qualifications

• Call center experience (medical billing preferred).
• Strong attention to detail and ability to multi-task.
• A team player with a positive attitude and willingness to learn.
• Passion for problem-solving and service excellence.

Requirements

• High School Diploma or equivalent.
• 2 years Directly related medical billing and customer service experience for billing inquiries.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage.
• 100% coverage for preventive healthcare - no copay.
• Paid Time Off, available day one.
• Retirement Programs through the Teacher Retirement System of Texas (TRS).
• Paid Parental Leave Benefit.
• Wellness programs.
• Tuition Reimbursement.
• Public Service Loan Forgiveness (PSLF) Qualified Employer.