[Hiring] Patient Account Representative @Aquent

Role Description

Aquent is thrilled to partner with a leading organization dedicated to transforming patient account management and elevating the overall patient experience. This innovative company is at the forefront of delivering compassionate and highly efficient support, ensuring that patients can navigate their healthcare journey with unparalleled clarity and ease.

As a Patient Account Representative, you will:

• Be the vital first point of contact for patients and their representatives.
• Offer crucial support and ensure account inquiries are handled with care, professionalism, and empathy.
• Directly influence patient satisfaction by demystifying complex healthcare billing.
• Make a tangible difference every day within a supportive, collaborative, and forward-thinking environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service, inbound call center operations, healthcare revenue cycle, or a closely related field.
• Proven ability to meet established quality, productivity, and performance standards consistently.
• Strong verbal and written communication skills, enabling clear and empathetic interactions.
• Excellent customer service and professional telephone etiquette skills.
• A professional, friendly, and genuinely team-oriented approach to work.
• Strong attention to detail and exceptional problem-solving abilities.
• Ability to work independently and efficiently manage multiple tasks in a dynamic, fast-paced environment.
• Basic computer proficiency and the ability to seamlessly navigate multiple systems simultaneously.
• Previous word-processing experience with a minimum typing speed of 35 words per minute (WPM).

Requirements

• You must be authorized to work in the United States.
• Sponsorship of any kind for the duration of the assignment is not available.
• This position operates on a W-2 basis; C2C or 1099 arrangements are not permitted.
• Ability to work Eastern Time Zone hours is required.
• You must be able to complete a comprehensive 5-week paid training program.
• A professional demeanor, including being camera-ready for training and occasional production needs, is expected.

Benefits

• Access to a comprehensive suite of benefits, including health benefit contributions.
• Retirement plans with matching contributions.
• Flexible spending accounts.