[Hiring] Patient Account Representative @AQUA DERMATOLOGY MANAGEMENT LLC

Role Description

The Patient Account Representative position is responsible for taking incoming and making outgoing calls to patients and insurance companies to resolve account balances. Essential duties include account review, customer service, and billing. This job operates in a clerical office setting.

• Complete all business-related requests and correspondence from patients and insurance companies.
• Complete all assigned projects in a timely manner.
• Assist clients and patients in all requested tasks.
• Communicate with management regarding areas of concern or areas of improvement.
• Perform various collection actions, including reporting delinquent accounts to the collection agency.
• Post payments and prepare daily deposits.
• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Strong customer service background.
• 1 to 2 years of Medical Reception, Medical Billing/Coding, or High-Volume Call experience is preferred.

Requirements

• Ability to operate basic office equipment and multi-line telephone system.
• General understanding of professional fee billing processes and procedures.
• Proficient in analyzing statistical data.
• Dependability in both production and attendance.
• Attention to detail.
• Excellent oral and written communication skills.
• Good organizational, analytical, and time management skills.
• Ability to exercise initiative, judgment, and decision-making skills.
• Ability to establish effective working relationships with providers, staff, and the public.

Benefits

• Medical, Dental, and Vision are available after 30 days of hire.
• Short-term disability and life insurance, and many ancillary options.
• 10 days of PTO with an increase to 15 days upon completing 1st year.
• 401 (k) available after 90 days of hire.
• Excellent growth and advancement opportunities.
• Discounts on services.