[Hiring] Patient Access Scheduling Representative @Adventist Health

Role Description

Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. Requires understanding of insurance eligibility, benefits, and authorization requirements. Ensures patients are properly scheduled and fully prepared for services based on scheduling protocols. Provides superior customer service to patients, providers, and all internal and external customers.

Qualifications

• High School Education/GED or equivalent: Required
• Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred
• One year customer service experience, preferably in healthcare or service-oriented environment: Required
• One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required

Requirements

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
• Communicates preparation instructions and ensures patients are ready for procedures.
• Coordinates with referring and ordering providers to schedule appropriate services.
• Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
• Verifies insurance eligibility and authorization requirements.
• Ensures accurate patient identification and proper MRN assignment.
• Confirms required orders, authorizations, labs, premedication, and implant information are in place.
• Obtains external medical records needed to support scheduled services.
• Provides exceptional customer service to patients, providers, and internal departments.
• Processes patient and provider messages accurately and promptly.
• Supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify.