[Hiring] Patient Access Representative @Lumexa Imaging

Role Description

The Patient Access Representative I (PAR I) is primarily responsible for scheduling ultrasound and X-ray appointments. This role provides courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. Key responsibilities include:

• Gathering and verifying accurate demographic, insurance, and billing information
• Scheduling appointments
• Entering imaging orders
• Ensuring all related tasks are completed efficiently and in a timely manner

PAT I plays a critical role in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers. This is a fully remote position.

Essential Duties and Responsibilities:

• Champion the Lumexa Way in daily activities
• Ensures accuracy of patient data entered into the electronic medical record system
• Schedules and confirms ultrasound (US) and X-ray (XR) appointments
• Enters all appointment dates and times into the computerized scheduling system
• Communicates to patient or patient representative any financial responsibility
• Explains exams/procedures, preparation instructions, and location directions to patients and provider office staff
• Acts as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services
• Contacts referring provider offices to obtain exam orders if necessary
• Handles patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner
• Calmly handles patient experience and customer service issues, escalating to leadership when appropriate
• Other duties as assigned per business need

Qualifications

• High school diploma or equivalent
• 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred
• Call center or phone experience preferred
• Previous customer service background required
• Experience working with a computerized scheduling system preferred
• Bilingual preferred

Requirements

• Completed and passed the training competency check
• Completed and passed the Supervisor-led knowledge assessment
• Consistently meets Tier 2 performance metrics (CSAT over 90% and AHT under 5 minutes)
• Not on a Final Written Warning or PIP
• Comfortable with scheduling/entering Arthrogram/Barium Swallow appointments
• Experts in scheduling all imaging modalities

Benefits

• Competitive compensation program to attract, retain, and motivate a high-performance workforce

Company Description

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.