[Hiring] Patient Access Representative @Mass General Brigham

Role Description

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions.

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Qualifications

• High School Diploma or Equivalent required
• Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred

Requirements

• M-F Eastern Business hours required for remote role; hours range between 8AM-6PM EST
• A quiet, secure, stable, HIPAA-compliant workstation is required.

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs designed to celebrate contributions and support professional growth