[Hiring] Patient Access Representative @SCA Health

Role Description

The Patient Access Representative is responsible for overseeing patient registration and scheduling for the practice. The Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience.

• Answer incoming calls and respond to inquiries or route calls appropriately, interacting with patients in a courteous and professional manner.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and escalate when necessary.
• Maintain safe work practices.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree or healthcare certification preferred.
• 1+ year of experience in a healthcare or customer service setting.
• 4-5 years of relevant experience.
• Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.
• Interfaces well with patients, staff, and physicians.
• Strong working knowledge of patient access workflows and processes.
• Knowledge of EMR software and its use.
• Knowledge of basic computer language and functions.
• Knowledge and understanding of medical terminology.
• Excellent people and communication skills.

Requirements

• Work is performed in an office environment or remotely depending on what is required by the practice.
• Some bending and stretching required.
• Use of telephone is required.
• Manual dexterity required for computer keyboard.
• Occasionally lifts and carries items weighing up to 50 pounds.

Benefits

• Comprehensive benefits package to support your health, well-being, and financial future.
• Medical, dental, and vision coverage.
• 401k plan with company match.
• Paid time off.
• Life and disability insurance.
• More details available at https://careers.sca.health/why-sca .