[Hiring] Patient Access Representative @Forefront Dermatology

Role Description

As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact on the patient experience.

To ensure we meet our patients' needs, it is your role to:

• Be patient, listen, and answer any questions or concerns to create the best patient experience.
• Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information.
• Navigate through multiple systems and tools to ensure appointments are scheduled accurately.
• Learn about various health plans and apply that knowledge post-training.
• Demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time).
• Be a problem-solver with a can-do attitude who can thrive at multitasking in a fast-paced environment.
• Work on multiple screens quickly and expect the unexpected.
• Be comfortable working in a metrics-driven environment.

Qualifications

• Your home office must be a quiet space, free of distractions during working and training hours, including pets, phone, or other household members.
• High School Diploma or GED.
• Must be 18+ years of age.
• 1+ years’ experience working in a fast-paced environment, handling a minimum of 65 calls a day, working in multiple systems and dual screens.
• Must be present for all training days to ensure successful onboarding.
• Home internet cannot be satellite internet and must be 90kbps downstream and upstream.

Requirements

• Forefront will never request personal information, such as your social security number or banking information, via text or email.
• Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates.
• If you receive communication or requests of this nature, delete them.

Benefits

• Pay starting at: $15.50 per hour and higher based upon years of experience.
• Employee benefits - Medical, Dental, Vision.
• Employee Assistance Program (EAP).
• 401K retirement plan with company match.
• PTO/ Holiday pay.
• Milestone bonuses.
• Internal mobility.
• Employee discounts.
• Referral bonuses.