[Hiring] Patient Access Representative @PT Solutions Physical Therapy

Role Description

The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach.

Essential Functions

• Scheduling & Referral Management
  • Schedule patient appointments across multiple clinics following standardized protocols and templates.
  • Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location.
  • Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes.
  • Communicate proactively regarding schedule changes, cancellations, and documentation gaps.
  • Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates.
• Patient Communication & Experience
  • Provide exceptional service to patients, families, and caregivers during scheduling interactions.
  • Assist patients with questions related to appointments, insurance, and therapy processes.
  • Ensure all interactions reflect a professional, empathetic, and patient-first philosophy.
  • Document necessary information needed to communicate effectively amongst clinic teams.
  • Utilize approved scheduling strategies.
• Administrative & Operational Support
  • Document all scheduling activities accurately in the EMR and other required systems.
  • Coordinate with Authorization and Verification teams to resolve access issues.
  • Monitor scheduling compliance and escalate concerns to the District Supervisor when needed.
• Compliance & Documentation
  • Adhere to HIPAA, privacy, and confidentiality standards.
  • Follow workflows related to insurance verification, authorization communication, and referral documentation.
• Team Collaboration
  • Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs.
  • Participate in staff meetings, training, and scheduling initiatives.
  • Offer insight on any specific barriers encountered to help improve workflows and patient access.

Qualifications

• Strong communication, collaboration, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong problem solving and adaptability skills.
• Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
• Professional, empathetic, and patient-centered approach.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Schedule

• Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7).
• This is a remote role, but candidate must reside in Georgia.

Compensation

• Pay Range: $18-$20/hr (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position).