[Hiring] Patient Access Representative @Forefront Dermatology

Role Description

As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact on the patient experience. To ensure we meet our patients' needs, it is your role to:

• Be patient, listen, and answer any questions or concerns to create the best patient experience.
• Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information.
• Navigate through multiple systems and tools to ensure appointments are scheduled accurately.
• Learn about various health plans and apply that knowledge post training.
• Demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time).
• Be a problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment.
• Work on multiple screens quickly and expect the unexpected.
• Be comfortable working in a metrics-driven environment.

Qualifications

• Your home office must be a quiet space, free of distractions during working and training hours, including pets, phone, or other household members.
• High School Diploma or GED.
• Must be 18+ years of age.
• 1+ years’ experience working in a fast-paced environment handling a minimum of 65 calls a day working in multiple systems and dual screens.
• Must be present for all training days to ensure successful onboarding.
• Home internet cannot be satellite internet and must be 90kbps downstream and upstream.

Requirements

• Forefront will never request personal information, such as your social security number or banking information, via text or email.
• Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates.
• If you receive communication or requests of this nature, delete them.

Benefits

• Pay starting at: $15.50 per hour and higher based upon years of experience.
• Employee benefits - Medical, Dental, Vision.
• Employee Assistance Program (EAP).
• 401K retirement plan with company match.
• PTO/ Holiday pay.
• Milestone bonuses.
• Internal mobility.
• Employee discounts.
• Referral bonuses.

Company Description

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [email protected] to let us know the nature of your request and your contact information.