[Hiring] Patient Access Rep @Ascension

Role Description

You will manage scheduling of patient appointments, ensuring clinical resources and patient time are used with maximum efficiency.

• Accurately capture demographic and insurance info to ensure a seamless checkout and billing experience.
• Resolve scheduling hurdles and provide clear, empathetic guidance to patients regarding their pre-service requirements.
• Support the insurance authorization process to ensure patients get the care they need without delays.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Requirements

• Medical Assistant background
• Experience scheduling patient appointments via phone and chat correspondence.
• Experience taking high volume calls in a health-care setting.
• Ability to navigate multiple systems in a remote environment.
• Experience with Athena, Epic, Dash, Salesforce or Genesys.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more