[Hiring] Patient Access Coordinator @OrthoVirginia

Role Description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Primary Functions and Responsibilities:

• Manages telephone calls as well as patient inquiries via mail or fax; return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner.
• Answers phones appropriately and professionally, providing excellent customer service.
• Clarifies information needed by the caller and determines the best course of action to meet the customer's needs.
• Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
• Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
• Collects and enters patient's demographics in the system completely and accurately.
• Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan.
• Verifies any information necessary in preparation for an office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
• Direct patient calls regarding medical inquiries to the appropriate resource.
• Send out appointment reminder card/patient packet if requested.
• Assist with Epic Work Queues as appropriate/assigned.
• Performs other duties as assigned.

Qualifications

• Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
• Demonstrated ability to make sound judgements.
• Dependable and able to arrive at work on time.
• Willing to adhere to company expectations and policies regarding professional work environment and customer support.
• Demonstrates professional integrity by being honest, reliable and respectful.
• Proven team player and willingness to work in a fast-paced team environment.
• Excellent listening and communication skills in order to fully support patients.
• Takes pride in their work and has a positive outlook.

Requirements

Compensation Range for this position: $16.06 - $24.09

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

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