[Hiring] Patient Access Associate 1 @Inova Health System

Role Description

The Inova Contact Center is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift, Monday- Friday. This position is a call center position and is eligible for remote work.

• Works independently to complete assignments without close supervision.
• Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes.
• Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support.
• Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Qualifications

• High School Diploma or GED
• 1 year of customer service or 1 year of experience in a medical setting (Associates degree in lieu of experience).

Requirements

• 2 years’ customer service experience or 1 year’ experience in a healthcare setting (preferred).

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.