[Hiring] PAS Intake Coordinator @Exalt Health Opco LLC

Role Description

Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program, and admitted patients must be able to tolerate three hours of intense rehabilitation services per day. Focused on caring for patients with complex rehabilitative needs such as:

• Stroke
• Spinal cord injury
• Brain injury
• Head trauma
• Medically debilitation conditions
• Neurological disorders
• Cardio-pulmonary amputations
• Orthopedic injuries
• Multiple major traumas

The PAS Intake Coordinator is an entry-level role focused on efficiently and accurately completing the Pre-Admission Screening (PAS) tool. This role is designed to accelerate the admission workflow by handling the clerical assembly of patient files. The Coordinator will gather data from hospital systems and field staff to ensure all administrative fields in the PAS are finalized, enabling the clinical team to provide final approval more quickly. This position is ideal for individuals with strong organizational skills, those with teaching backgrounds, or individuals with administrative certifications.

Qualifications

• Education: High School Diploma or GED (Minimum Requirement).
• Preferred Backgrounds: Teaching Certifications are highly desirable due to the transferable skills in documentation, organization, and information synthesis.
• Certifications: Medical Billing or Coding certificates are a significant plus.
• Experience: Prior experience in healthcare is not required; we will train candidates who demonstrate close attention to detail and strong computer literacy.
• Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Training or experience with Microsoft Copilot (or comparable Generative AI software) is a plus.
  • Ability to learn and navigate Electronic Medical Record (EMR) software quickly.

Requirements

• Geographic & Time Zone Requirements:
  • Location Restraints: Candidates must reside within a United States time zone.
  • Multi-Regional Support: The team supports hospitals across Arizona, Central, and Eastern time zones. Employees must be willing to work a schedule that aligns with these operational windows.
• Technical Infrastructure:
  • Internet Stability: Consistent access to a reliable, high-speed internet connection is mandatory.
  • Home Office Environment: Must maintain a professional, quiet work environment suitable for video conferencing and focused data entry.
• Communication & Responsiveness:
  • Continuous Availability: Candidates are expected to be fully present and engaged during their designated shift.
  • The "One-Hour" Rule: Coordinators must respond to inquiries via Phone, Email, and Microsoft Teams Chat within one hour of receipt.
  • Mandatory Daily Stand-Ups: Participation in a daily "Stand-Up" meeting via Microsoft Teams is required.
• Performance Monitoring:
  • Digital Presence: Indicators on Microsoft Teams must accurately reflect current work status.
  • Metric Reporting: Success is measured by "Time-to-Completion" for PAS documents and responsiveness to field-based inquiries.
• Skills and Abilities, Proficiency and Productivity Standards:
  • Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
  • Excellent attention to detail and accuracy.
  • Analytical and problem-solving abilities.
  • Ability to work under deadlines and handle multiple tasks.
  • Speaks and communicates English effectively in verbal and written format; writes legibly.
  • Reading and comprehension at the level necessary to perform job duties appropriately.
  • Works cooperatively with co-workers and other hospital employees.
  • Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint).

Benefits

• Ability to lift up to 20 pounds with or without assistance.
• Ability to stand, sit, reach, push, pull, stoop, kneel, crouch and/or crawl, grasp, use fine finger movement.
• Regular, reliable, and predictable attendance and punctuality.
• Adherence to Standards of Business Conduct.
• May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.
• May be required to work on religious and/or legal holidays on scheduled days/shifts.
• May be required to perform other duties as assigned by supervisor.
• This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.