[Hiring] Parts Technical Representative @FinditParts

Role Description

Own the parts inquiry and order process from first contact to final resolution — sourcing, technical support, and service that keeps customers moving.

Own the customer's parts experience at FindItParts. You will help customers identify, source, and order the right parts every time, combining technical know-how with fast, professional service across phone and chat. You'll research OEM and aftermarket parts through supplier catalogs, VINs, and interchange systems, resolve issues before they become downtime, and build the relationships that keep customers coming back.

Managing a high volume of daily calls and inquiries, you will balance speed with accuracy, using your parts expertise to secure sales while delivering the reliable service our customers expect.

Key Responsibilities

• Customer & Technical Support
  • Assist customers via phone and chat with parts identification, technical support, product recommendations, quotations, and ordering.
  • Provide accurate information on product applications, specifications, pricing, availability, shipping options, and lead times.
  • Handle high-volume inbound and outbound communication with customers, suppliers, and internal departments across phone, email, chat, and case systems.
• Parts Sourcing & Fulfillment
  • Research and source OEM and aftermarket parts using supplier catalogs, VINs, vehicle details, diagrams, interchange systems, and online resources.
  • Work directly with suppliers and manufacturers to confirm compatibility, availability, and alternative sourcing options.
  • Assist with cross-references, interchange options, large parts lists, and special-order requests.
  • Identify the best, fastest, and most cost-effective solutions to minimize customer downtime.
• Issue Resolution & Follow-Up
  • Resolve customer concerns including sourcing issues, shortages, incorrect parts, and warranty-related situations.
  • Follow up on quotes, orders, open issues, and customer requests in a timely, professional manner.
  • Support Sales, Customer Support, and Operations teams with technical questions and sourcing assistance.
• Relationship Building & Collaboration
  • Build positive customer relationships while identifying opportunities to secure sales, increase retention, and provide complete solutions.
  • Maintain accurate documentation and communication records within company systems.
  • Demonstrate urgency, accountability, and problem-solving skills in a fast-paced environment.
  • Remain flexible and willing to take on additional responsibilities as business needs evolve.

Qualifications

• 3-5 years of parts counter experience.
• Customer service experience, with the ability to professionally manage customer interactions, including difficult situations.
• ASE Certification (P1 or P2) within the last 2 years.
• Mechanic experience, with working knowledge of automotive or heavy-duty truck parts and systems.
• OEM dealer experience.
• Able to manage 50+ calls per day in a fast-paced environment.
• Computer skills required; comfortable using supplier catalogs, sourcing platforms, VIN lookup systems, and order management tools.
• Strong troubleshooting, sourcing, and problem-solving abilities.
• Ability to multitask and manage multiple customer orders and inquiries simultaneously.
• Strong organizational skills and attention to detail.
• Self-directed and reliable, comfortable owning outcomes in a fast-paced environment.
• Managerial or lead experience preferred.

Benefits

• Pay range: $18.00 to $28.00 per hour.
• Medical, dental, vision, 401(k) matching, PTO.

General Expectations for All Positions

• Maintain professional and respectful communication at all times.
• Demonstrate reliability, accountability, and teamwork.
• Follow company procedures, policies, and operational standards.
• Maintain a quiet, professional, and distraction-free work environment during customer and supplier interactions.
• Adapt to changing business needs, workflows, and responsibilities.
• Support department goals focused on customer satisfaction, efficiency, and accuracy.
• Maintain a strong sense of urgency and ownership when assisting customers and coworkers.