[Hiring] Parts Operations Support Team Member @21st Century Equipment

Role Description

21st Century Equipment, LLC is hiring a customer‑focused Parts Operations Support Team Member to support customers and internal teams through remote parts sales and service. This position plays a key role in handling calls, processing online orders, and supporting after‑hours customer needs in a professional dealership environment.

• Handle inbound calls and customer inquiries across the company
• Provide remote parts sales, support, and solutions
• Process online orders accurately and efficiently
• Sell parts and services and accept payments over the phone
• Document customer interactions and maintain accurate records
• Support after‑hours customer solutions
• Use ExpertConnect to ensure timely responses
• Follow established processes and procedures

Qualifications

• 1+ year of experience in agricultural parts
• High School Diploma or equivalent
• Strong communication and customer service skills
• Ability to work in a fast‑paced environment
• Basic understanding of online selling
• Ability to learn JDParts Advisor and CDK systems
• Comfortable with Microsoft Office and computer‑based work

Requirements

• Extended periods of sitting and computer use
• Ability to lift up to 50 lbs

Benefits

• Medical insurance and HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401(k) with company match
• And many more

Company Description

Since 1996, 21st Century Equipment, LLC has supported farmers and producers with industry‑leading equipment, parts, and service solutions. We value teamwork, accountability, and delivering an outstanding customer experience.