[Hiring] Parts & Inventory Customer Support Agent @Morley

Role Description

If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home.

As a remote Parts & Inventory Customer Support Agent at Morley, you'll help dealerships before and after the sale, assisting with orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer.

Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role.

What You’ll Do

• Interact with dealerships using telephone and email
• Log calls and update records
• Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
• Serve as the primary contact for dealership service departments and the client’s customer breakdown department
• Manage cases, tracking the many interactions
• Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed
• Conduct outbound calls to respond to submitted questions
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats and emails) while keeping a positive and upbeat attitude

Skills for Success

Required Skills

• Able to effectively complete complex tasks
• Work autonomously within established procedures on complex assignments that require independent action and a high degree of initiative
• Generate innovative solutions to complex problems

Skills needed:

• Basic automotive knowledge
• Case handling skills
• Interpersonal and communication
• Organization

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Bachelor’s degree with 2+ years of customer service experience or technical product knowledge
• Or, master’s degree in lieu of experience
• Or, a high school diploma or equivalent with 4+ years of customer service experience or technical product knowledge
• Available to work shifts taking place between these hours of operation: Monday - Friday, 8 a.m. - 6 p.m. Eastern time (7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific)
• No late nights or weekends
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Benefits

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)