[Hiring] Partner Success Manager @Pax8

Role Description

As a Partner Success Manager (PSM), you’ll be the trusted advisor for our top Voyager Alliance Members, ensuring they get maximum value from their relationship with Pax8. Your mission is to strengthen long-term partnerships, drive satisfaction, and reduce churn by identifying challenges early and solving them proactively.

This is not a quota-driven sales role or reactive support position. Instead, you’ll focus on building strategic relationships, enabling predictable outcomes, and making the partner voice central to our go-to-market strategy.

What You’ll Do

• Retention & Growth
  • Act as a partner advocate, ensuring needs are met and journeys are supported post-sale.
  • Drive retention and growth through increased product adoption and cloud spend.
  • Align Pax8 resources with partner goals and success metrics.
• Strategic Insights
  • Track and analyze key metrics like churn rate and engagement levels.
  • Apply the LAER model (Land, Adopt, Expand, Renew) to maximize retention.
  • Share actionable insights with leadership to strengthen engagement.
• Relationship Management
  • Serve as the central point of contact for assigned partners.
  • Collaborate cross-functionally to resolve escalations and mitigate risks.
• Continuous Improvement & Data-Driven Decisions
  • Identify recurring issues and implement scalable solutions.
  • Use CRM and health tools to prioritize accounts and guide interactions.

Qualifications

• 3+ years in Partner Success, Customer Success, Account Management, or similar roles in SaaS, cloud, or channel environments.
• Strong understanding of the Managed Service Provider business model.
• Proven ability to build strategic relationships and work cross-functionally.
• Data-driven mindset with experience interpreting partner health metrics.
• Excellent communication, negotiation, and problem-solving skills.

Requirements

• Bachelor’s degree or equivalent experience.

Benefits

• A culture that values collaboration, learning, and personal growth.
• Opportunities to make a real impact in a fast-growing company.
• A team that works hard, has fun, and celebrates success together.
• Non-Commissioned Bonus Plans or Variable Commission.
• 401(k) plan with employer match.
• Medical, Dental & Vision Insurance.
• Employee Assistance Program.
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance.
• Flexible, Open Vacation.
• Paid Sick Time Off.
• Extended Leave for Life events.
• RTD Eco Pass (For local Colorado Employees).
• Career Development Programs.
• Stock Option Eligibility.
• Employee-led Resource Groups.