[Hiring] Partner Services Representative @KEEN Footwear

Role Description

This position serves as the primary contact for partners and representatives in the assigned territory and is responsible for all facets of sales operations support and order management functions for assigned territory. The Partner Services team provides best-in-class customer service to KEEN partners by accurately processing orders, providing timely and professional follow-up, and fulfilling customers’ needs to ensure ongoing satisfaction.

• Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability.
• Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery.
• Provides courteous and professional service to internal and external customers.
• Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner.
• Makes decisions and takes calculated risks to meet partner expectations consistent with company goals and policies.
• Audits open orders and provides timely responses to resolve discrepancies.
• Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise.
• Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.

Qualifications

• High School Diploma or GED (Required)
• Bachelor's Degree (Preferred)
• Two (2) years experience in a customer service or similar role is required.

Requirements

• Detailed knowledge of commonly used customer service concepts, practices, and procedures.
• Exceptional communications skills: clear and articulate in both verbal and written form.
• Proven ability to develop rapport and maintain strong working relationships with internal and external customers.
• Attention to detail and high regard for follow-through.
• Ability to multitask using a computer, telephone, and with competing priorities.
• Positively adapt to change, shifting priorities, and directives.
• Able to work independently as well as in a team.
• Problem solving, including outside of the box considerations.
• SAP and MS Office Suite; Word, Excel, Outlook, EDI experience preferred.
• Desire and ability to contribute to and enhance KEEN’s unique culture, philosophy, and core values.

Benefits

• Base Salary: $23.10 - $24.39 hourly
• This range represents the low and high end of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as experience, knowledge, skills, and location.