[Hiring] Part Time Student Loan Call Center Representative @ECMC Group

Role Description

Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Qualifications

• High School diploma or GED
• 1+ year of office/business, clerical or customer service experience

Requirements

• 1 year of call center experience
• 1 year of financial industry experience, including student loans, collections and/or banking
• Bilingual in Spanish and English

Benefits

• Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service
• Paid time off accrual
• Commuter subsidy
• Tuition reimbursement up to $5,250/year pre-tax for approved programs
• Student loan payment reimbursement up to $2,400/year